Maven AGI Is Poised to Revolutionize Customer Support

Maven AI news 2024

Maven AGI, a generative AI platform designed to enhance enterprise customer support, has announced a successful $28 million Series A funding round as it emerges from stealth mode. The funding round was spearheaded by M13, with contributions from Lux Capital, E14 Fund (MIT’s founder fund), and executives from OpenAI, Google, HubSpot, and Stripe. The company, founded by CEO Jonathan Corbin, CPO Eugene Mann, and CTO Sami Shalabi, is set to revolutionize the $460 billion customer support sector by utilizing generative AI to provide personalized and efficient customer interactions.

Sami Shalabi, Eugene Mann & Jonathan Corbin

The platform has already shown promising results with early adopters such as Tripadvisor, HubSpot,, and ClickUp, autonomously resolving over 93 percent of inquiries, cutting support costs by 81 percent, and managing millions of interactions in over 50 languages. “Maven AGI is the most accurate solution in the industry because of the focus we’ve put on creating a proprietary enterprise search engine,” Jonathan Corbin explained in an interview with VentureBeat. “This search engine can scour millions of knowledge articles and documentation in milliseconds. The first thing Maven does is use Enterprise Search to find the correct answer. Next, Maven’s search validates the accuracy of the answer it has found with other documents. From there, it vets that answer’s accuracy against newer documentation to ensure it’s still up-to-date. Then the final step is when Maven uses GenAI to create an answer that is custom to the user.”

The platform’s distinctive approach involves a multi-step process that ensures high accuracy and tailored responses. Unlike competitors who may solely rely on generative AI, Maven AGI combines a proprietary search engine with AI to verify and update responses, ensuring they are reliable and current. “Deploying AI Agents at Enterprise product scale means solving quality — how do you trust the AI to be accurate and not go rogue?” said Corbin. “Maven AGI outperforms competitors by delivering the highest-quality responses, grounded in truth, for even the most challenging questions. While the standard competitor coverage hovers around 50 percent, Maven achieves an impressive 93 percent coverage. We do this by always referencing knowledge to generate and answer, and tuning Maven’s personality to speak with appropriate brand voice.”

Maven AGI seamlessly integrates with existing CRM and help desk systems, such as Salesforce, Zendesk, Freshdesk, and HubSpot, facilitating smooth enhancements to customer support functions without interrupting existing workflows. The platform also prioritizes data privacy and is compliant with GDPR regulations, ensuring secure data handling and robust user data rights.

The platform’s ability to be rapidly deployed and trained on various documentation forms allows companies to quickly adopt and benefit from AI capabilities in customer support. Looking to the future, Maven AGI plans to broaden its AI applications to other business areas. “Maven AGI’s ambition is to develop AI systems capable of human-level comprehension and logic across diverse business functions,” Corbin said. “This means that customers in the future can tell their marketing platform of choice to ‘give me 100 leads next month,’ and Maven will use multiple AI agents coordinated by an orchestration layer to deliver outcomes with no additional human involvement.”

With its new funding, Maven AGI is focusing on expanding its engineering, go-to-market, and partnership teams to further develop its platform and extend its market reach. As businesses increasingly seek innovative ways to enhance customer experiences and streamline operations, Maven AGI is well-positioned to lead the transformation of customer support through the application of generative AI, signaling a new era where business operations may soon be commanded by voice.