How Are People Actually Using AI Chatbots?

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A New Washington Post Report Reveals the Most Frequent Uses of ChatGPT

Artificial intelligence is becoming increasingly integrated into various technologies, with AI chatbots seeing a surge in popularity. Companies such as OpenAI and Microsoft are promoting tools like ChatGPT and Copilot to provide answers to user queries, while Amazon utilizes AI chatbots to enhance the shopping experience and drive sales. But the question arises: how are people actually using AI chatbots?

A recent report by The Washington Post sheds light on this topic by analyzing research data from nearly 200,000 English-language conversations in the WildChat Dataset, which encompasses over 1 million real-world user interactions with ChatGPT.

The Washington Post findings reveal that a significant portion of AI chatbot usage is dedicated to creative writing and role-playing, accounting for 21 percent of all conversations. Many users turn to ChatGPT for brainstorming and developing ideas.

Image from The Washington Post

Additionally, younger users are frequently using AI chatbots for academic assistance, with 18 percent of conversations focused on help with homework and projects.

Searches and queries similar to those conducted on traditional search engines like Google comprise 17 percent of ChatGPT conversations.

On the more unexpected side, only 15 percent of conversations are related to work and business, 7 percent pertain to programming and coding, and 6 percent are for image generation.

The Washington Post’s chart does not display that over 7 percent of conversations were sexual in nature. This category includes both role-playing activities not suitable for children and requests for AI-generated sexual images.